Stakeholder engagement and material topics

Our stakeholders

As three of the four pillars of our sustainability framework are directly connected to our stakeholders, it may be clear that stakeholder engagement is fundamental to our business. The framework itself was also drafted in close consultation with the stakeholders. The table at the right shows our various stakeholders and their strategic relevance and importance. A continuous dialogue with our stakeholders is business as usual for us. We engage each type of stakeholder differently, depending on their strategic importance. Our asset managers need to understand the relevance of our shopping centres for their local communities. They need to know what drives the customer and keep close contact with tenants, local authorities and other local stakeholders. We have included an overview of our stakeholder consultations in the appendices. Stakeholders that have any questions/remarks on the sustainability strategy and performance of Wereldhave are encouraged to contact us at


                                        1. Customers
                                        2. Tenants
                                        3. Employees
                                        4. Investors
                                        5. Communities
                                        6. Governments
                                        7. Suppliers & contractors
                                        8. NGO’s


 Material topics

Since 2013 Wereldhave has been using the materiality assessment as the tool for focusing on the strategic sustainability agenda. We have obtained information in various ways to assess the expectations and interests of our internal and external stakeholders. Discussions have also been conducted with stakeholders about the organisation’s long-term strategy and the accompanying objectives, through interviews, for example, as well as workshops, satisfaction surveys and desk research. The stakeholders were asked to classify materiality themes by relevance. General themes that are sector-specific have been added. This input was used to design a materiality matrix with the most relevant topics for our organisation and portfolio. The objective is to create long-term value for all stakeholders with a logical approach. All material topics have a relevant impact on the longterm success of Wereldhave and its stakeholders. Based on external developments such as increased attention for climate change (the Paris  agreement) and the Sustainable Development Goals of the United Nations, the materiality matrix was updated in 2018.

While energy conservation was a materiality theme of high relevance in the past, the choice has now been made for a broader topic, namely climate change. Consequently, the ambition of merely improving energy efficiency has shifted to the reduction of the organisation’s CO2 footprint. In addition, we emphasise that attractive shopping centres of the future also must be healthy and safe for entrepreneurs, visitors and the local surroundings. Recruiting and retaining talent has also risen in the materiality matrix, in particular as a result of the more favourable working climate in Europe and the ‘war for talent’. The matrix plots the relevance and importance of topics for both stakeholders and the company.

Materiality Matrix