As a business, we have lots of different stakeholders – not just our investors, but also our tenants, visitors, employees, local government and, of course, visitors to our centers. We also have wider obligations to society as a whole: to operate as a responsible company, help protect the environment, and support sustainable economic development.
Ultimately, our aim is to create value for all our main stakeholder groups. That’s why we work closely with our stakeholders: to understand their expectations, to listen to them and to use their feedback to improve the services we offer. We welcome all suggestions and comments from stakeholders. You can get in touch with us at: firstname.lastname@example.org
Creating value for our stakeholders
Background to value creation
We create value in a number of ways - through our investments in property, or through our business or employment practices. This value may be financial in nature - when we pay dividens to our shareholders, for example. Or it may be social - our centers offer access to vital services, to shops, healthcare and entertainment. We also see our centers as social hubs for local communities. Like any company, however, we may also deplete value. Our centers consume energy and natural resources. Through our tenants we are also part of wider value chains - producing and selling clothes or cosmetics, for example. It is important that we understand the effects our business has on society, both positive and negative - so we can maximize the value we create for our stakeholders.
Who do we create value for?
We have a number of different stakeholders - these include tenants, investors, business partners and the local communities in which we operate. Our aim is to create value for each of these groups, though we realize of course that we ofthen have to balance contending expectations - where, in creating value for one group, we may reduce value for another. Ultimately, our "social license to operate" depends on our creating long-term value for sociaty as a whole. We have five main stakeholder groups (set out in the table underneath): tenats & investors, employees & contractors, investors, society and business partners).
We also create broader value for society as a whole. Through our investments, we support local economic growth and job creation. And we work hard to reduce our impact on the environment – to cut back on waste, and lower our carbon emissions.